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2021 Virtual Co-operative Management Conference

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CMC Information

Are you looking for new ideas and information to strengthen your co-op management skills? Would you like to meet and network with other co-op managers?

Join us for the 2021 Co-operative Management Conference (CMC)! The CMC is the only national professional development opportunity for managers and staff of housing co-operatives. And it’s just one of the many events at CHF Canada’s Virtual Annual Meeting. Our 2021 program includes workshops for both new and experienced managers.

The CMC will be held Friday, June 11, but do note that one IHM course will begin on June 7.

Co-op Managers Reference Group

CHF Canada would like to thank the Co-op Managers Reference Group for its valuable contributions to this year’s conference and all our virtual events of 2020-2021.

  • Laurene Hele
  • Sandi Enns
  • Carine Nind
  • Judith Sainsbury

Program

Monday, June 7 | 1:30 PM ET

P01: The Institute Of Housing Management Course – The COVID-19 challenge (Part 1)
Speaker(s)

The pandemic surprised everyone! It changed not only our lives but the business world as well. This IHM course will review COVID-19’s impact, from its negative effects such as stress, panic and fear, to the positive steps taken related to housing and housing co-ops. How did we communicate to members, boards of directors, contractors, agencies and others? How did we adapt to transform everyday services into essentials for housing communities? What did we learn from this experience, and how can it improve the work we do and inform what we do going forward?

Tuesday, June 8 | 1:30 PM ET

P01: The Institute Of Housing Management Course – The COVID-19 challenge (Part 2)
Speaker(s)

The pandemic surprised everyone! It changed not only our lives but the business world as well. This IHM course will review COVID-19’s impact, from its negative effects such as stress, panic and fear, to the positive steps taken related to housing and housing co-ops. How did we communicate to members, boards of directors, contractors, agencies and others? How did we adapt to transform everyday services into essentials for housing communities? What did we learn from this experience, and how can it improve the work we do and inform what we do going forward?

Tuesday, June 8 | 7:00 PM ET

Pre-AGM webinar/Test your tech (optional)

Join us for a guided tour of how our virtual conference will work and get answers to any questions you might have.

You’ll also have a chance to log on to the platform we’ll be using for our Virtual AGM. We’ll ask some fun questions so you can practice using the voting system and ensure you’re all set for the virtual conference.

Can’t make the date? Not to worry. We’ll send you a recording.

Wednesday, June 9 | 1:30 PM ET

P01: The Institute Of Housing Management Course – The COVID-19 challenge (Part 3)
Speaker(s)

The pandemic surprised everyone! It changed not only our lives but the business world as well. This IHM course will review COVID-19’s impact, from its negative effects such as stress, panic and fear, to the positive steps taken related to housing and housing co-ops. How did we communicate to members, boards of directors, contractors, agencies and others? How did we adapt to transform everyday services into essentials for housing communities? What did we learn from this experience, and how can it improve the work we do and inform what we do going forward?

Thursday, June 10 | 11:00 AM ET

P01: The Institute Of Housing Management Course – The COVID-19 challenge (Part 4)
Speaker(s)

The pandemic surprised everyone! It changed not only our lives but the business world as well. This IHM course will review COVID-19’s impact, from its negative effects such as stress, panic and fear, to the positive steps taken related to housing and housing co-ops. How did we communicate to members, boards of directors, contractors, agencies and others? How did we adapt to transform everyday services into essentials for housing communities? What did we learn from this experience, and how can it improve the work we do and inform what we do going forward?

Thursday, June 10 | 3:00 PM ET

Conference kick-off and on-line social part one
We’ll open our virtual conference with a land acknowledgement and a not-to-be missed conference keynote from Margaret Pfoh, CEO of the Aboriginal Housing Management Association. Be sure to take part in the first on-line social after, where you can choose from a party room with a DJ, trivia room, or chill lounge!

Friday, June 11 | 8:00 AM ET

Fill your Friday with pre-recorded content (to watch anytime!)
J301 PRE-RECORDED: Inclusive co-ops: advocating positive system change
Moderator
Panelist(s)

Would you say your housing co-op is inclusive? How do you know? Over the past year, as we witnessed anti-Black and anti-Indigenous racism, there has been a renewed outcry for change. We hear about institutionalized and systemic prejudice and discrimination embedded in the structures and systems of organizations to such an extent that even individuals with the best intentions struggle to create positive change. In this session, the first in a new "inclusive co-ops series," a panel of inclusion advocates will guide us through what is meant by an embedded approach. We’ll look at concrete examples and learn how an organization can embed both exclusive and inclusive systems and structures, the latter of which buffers against conscious or unconscious discriminatory practices of individuals. Together we will think about the collective action required to create lasting positive change in co-operative communities!
J302 PRE-RECORDED: Co-op futures: members take the lead
Moderator
Panelist(s)

Now more than ever it’s time to champion the future of co-operative housing. The pandemic exposed health and socio-economic inequalities and has led to renewed public awareness in creating more affordable housing. Co-op members are needed to seize this opportunity to drive growth and sustainability and to champion co-operative housing. Join us as we meet fellow members from across Canada who have answered the call to action to build, develop, advocate and protect the natural environment. These individuals are making tremendous strides in effective and long-lasting change. Learn how you too can shape the future you want.
Sponsored by:
J303 PRE-RECORDED: The co-op difference: empowering marginalized communities
Moderator
Panelist(s)

Co-operatives are founded upon individuals coming together to meet a common need. While we’re familiar with the co-op model for providing safe, secure and affordable housing, there are many other types of co-operatives integral to our economy and our communities. This panel will explore the difference that co-operatives make, particularly for groups that are or have been marginalized. Our moderator is a young co-op activist at the centre of new and exciting developments. She will welcome panelists to this exploration and conversation about the power of co-ops.
J304 PRE-RECORDED: Nightmare-proofing your co-op: experts’ debate
Moderator
Panelist(s)

As co-op members, we have all heard of or experienced the nightmares that can plague a housing community. What can start off as a small problem can soon escalate into a catastrophe. Explosive tempers and disputes, unrepaired and failing buildings, insurance claims, escalating costs, financial woes, fraud, human-rights infringements, costly legal battles, and staff and board instability are just some of the many nightmare scenarios that can happen and have happened to others. Join us for a spirited and insightful exchange with experts from the legal, financial, building sciences and risk management team as they debate what is the worst thing that can go wrong. Learn how best to equip yourself to avoid these nightmares and discover actions you can take now to protect your co-op.

Friday, June 11 | 11:00 AM ET

P02: This is your co-op manager calling
Speaker(s)

The co-op manager’s report has a big impact on governance, and well-thought-out communication is a critical success factor for a housing co-op.

Come to this workshop to talk about:

  • writing reports and letters
  • presenting oral reports
  • general communication within the co-op.

P03: When rights collide! 
Speaker(s)

Join Ontario housing lawyer Celia Chandler for a discussion about managing situations when one member’s rights appear to collide with another’s. Using real-life examples, Celia will explain how to distinguish when the rights involved are human rights and offer resolution strategies.
P04: True or false: anybody can conduct a reserve fund study
Speaker(s)

When it comes to creating or managing a reserve fund, what is your single biggest challenge or concern? How much money is enough and how do you know? Are you capable of conducting the study all on your own? A well-crafted reserve fund study is an important financial asset for co-ops. It allows you to plan for the future and helps you maintain a safe and comfortable co-op community. It’s essential to keep adequate reserve funds for the repair and replacement of co-op buildings, but too many managers fall short, leading to ugly surprises. Find out how you can reduce your co-op's financial risks and prepare for significant projects and the unforeseen.
Sponsored by:

Friday, June 11 | 12:30 PM ET

Staff networking break
Speaker(s)

All CMC participants are welcome to attend the networking lunch. This is an opportunity to receive updates on important issues for co-op managers and staff. Special presentation: Inspiring Stories from Co-ops During the Pandemic. You have all been going above and beyond for your communities over the past year. This session is about sharing the good stories of how co-operatives, and the very dedicated people within them, are helping their members and the broader community during a difficult time. These examples come from co-ops of all types from around the world.

Friday, June 11 | 2:00 PM ET

P05: Fatigue and burnout prevention
Speaker(s)

If you're feeling overwhelmed by the pressures of work and home life, then this workshop is for you. Learn to identify the symptoms of burnout, explore strategies to avoid and cope with burnout, and bring your life back into balance.
P06: Whether office or home, the work still needs to be done
Moderator
Panelist(s)

COVID-19 has changed our regular ways of working. This workshop will feature four presentations from Co-op Cost Cutter partners to help co-op managers become more efficient.

You will hear from:

  • Alterna Savings and Credit Union Ltd.
  • DDL Document Direction
  • NewViews Accounting Software
  • Grand & Toy.

P07: Managing maintenance staff and contractors: a major priority
Speaker(s)

How do you deal with maintenance staff and contractors to ensure your buildings are well kept and functioning optimally? How do you know when to use staff or a contractor? Are there advantages and/or disadvantages of using one or the other? This workshop will answer these questions and discuss the importance of having a respectful relationship with both maintenance staff and contractors.

Friday, June 11 | 4:00 PM ET

Plenary and virtual cocktail
Wrap up the day with co-op managers and staff from across Canada for the closing plenary and a virtual cocktail. Hear reports from the CMC reference group, elect new members and take part in a virtual reception with a few surprises!
Sponsored by:

Friday, June 11 | 7:00 PM ET

Special screening of Atautsikut: Leaving None Behind and Q&A with filmmaker and guests (optional)
Join co-op members from across Canada for this special movie night as we learn about the fascinating story of Nunavik’s federation of co-ops. Q&A with director John Houston and special guests to follow.

Saturday, June 12 | 11:00 AM ET

MEF101: Essential skills for shifting from conflict to growth
Facilitator

We know co-op conflict can cause negative effects like stress and anxiety, feelings of anger and defeat, not to mention loss of sleep and less effective in communication for managers and members. But conflict can also have positive effects. By learning how to manage challenging situations, you can shift moments of conflict into opportunities for movement and growth. This interactive workshop will show you how to thrive in co-op conflict with practical, realistic and doable skills while navigating the extra challenge and stress of the pandemic. Special attention will be given to:
  • Self-regulating so you are cool, calm and collected
  • Managing defensive responses
  • Applying a four-step model to navigate difficult conversations with ease

Sponsored By:
MEF102: Coping with curveballs: ready, set, plan for the unplanned!
Facilitator

While policies and procedures exist to guide us through the day-to-day operations of our housing co-ops, what do we do in situations where we have no precedent of best practice to fall back on? Meeting unforeseen challenges and changes with effective recovery measures is integral to our ongoing success and sustainability. More than disaster recovery plans, we need to be able to address surprises with a decisive response.

Join this workshop to:

  • Learn the simple triage technique that can be used to address emergency situations at your co-op
  • Feel better prepared to cope with unforeseen challenges and changes
  • Create best practices for your co-op that help you recover from curveballs.


Sponsored by:
MEF103: Rebuilding community post-pandemic: practical tools to get started
Facilitator

What does recovery planning mean to you? Many people are talking about economic recovery post-pandemic, but few are talking about social recovery. After more than a year of social distancing and lockdowns, we are facing a loneliness pandemic in addition to COVID-19, and rebuilding our social fabric is needed now more than ever. This hands-on interactive workshop will explore practical tools and approaches you can use to rebuild community post-pandemic in your co-op. We’ll dive into strength-based approaches in which co-op residents can harness local gifts and assets to build more connected communities from the ground up.
Sponsored by:
MEF104: Making the most of your co-op staff or manager
Facilitator

How can you make better use of the limited time your manager has? This session will tackle three ways:
  • Know their job description – everyone should be clear on their role and their capacity, making expectations realistic and achievable
  • Review their job description and evaluate their work – you should continually improve how work is done at the co-op so staff have enough hours to do their job well
  • Empty their head – if they decide to take that world cruise, your co-op can continue without them!
There’s a difference between making better use and getting more out of your staff or manager. Join us to learn more.

Saturday, June 12 | 12:45 PM ET

Member Networking Break (optional)
Join members from across Canada for a casual catch-up over the break. You’ll be placed in a breakout room and have the chance to chat and connect with your cross-country co-op neighbours. And if you’d like to try a recipe from the online co-op potluck recipe book, feel free to show others what you made! ! All participants will be entered into win a $50 Camino chocolate lover’s gift basket!

Saturday, June 12 | 2:00 PM ET

MEF201: Preventative maintenance: member versus co-op responsibility
Facilitator

Your property and buildings are your most important assets. Keeping members happy in comfortable, well-maintained homes is also essential. You need skilled professionals to get great maintenance results, but there is still a critical role for members. This includes making sure that problems are spotted before they become more serious and costly.

This session will help you:

  • recognize what is – and isn’t – a member’s responsibility
  • plan a routine preventative-maintenance calendar
  • understand the importance of clear and well-thought-out policies on maintenance
  • appreciate the role such policies play in member engagement
  • make sure all of this doesn’t just exist on paper!
MEF202: Hidden in plain sight: exploring how racism actually works
Facilitator

Please note that due to the sensitive nature of this subject, this workshop will not be recorded.

By unpacking the origins of racist thought, this session will deconstruct common myths and misconceptions about racism. We will uncover key insights as to how social norms, biases, power and privilege have become the dangerous status quo that we all, knowingly or unknowingly, participate in. This interactive conversation will shed light on the unspoken, problematic behaviours that negatively impact our individual and collective experiences. It will identify how to have courageous conversations and help participants identify strategies to become agents of change in confronting racism within our communities and shared spaces. This session will use real examples, peer discussions and reflective exercises. Insightful anti-racism resources and tools will be provided to assist participants with shifting the norm towards a culture that is racially equitable, a culture where no one is left behind.

PLEASE NOTE THIS SESSION WILL NOT BE RECORDED

MEF203: Harnessing your energy, building your resiliency
Facilitator

Have you been neglecting your own needs while looking after your members, your family, your friends? Have you been working longer hours, head down, doing whatever it takes to survive and succeed during COVID-19? Burnout may be closer than you think. It’s time to build your resiliency. Resiliency allows us to bounce back after stressful situations, minimize the negative impact of that stress on our mental health and feel more in control of our life. Join Beverly to discover how to stay healthy, boost energy and restore focus in the face of challenge and uncertainty.
Sponsored by:
MEF204: Chairing a virtual co-op meeting
Facilitator

Our best guess is that through 2021, many co-op meetings will still be held online. With better member turnout and more effective and efficient meetings, online may in fact remain the preferred meeting “location” for some co-ops, long after they’re able to meet again in person.

This session will look at how an already experienced chairperson can transfer their knowledge, skills and attributes to the online meeting environment. The session will cover:

  • setting the tone for a warm, welcoming and respectful online space
  • understanding how members participate
  • establishing virtual meeting guidelines and rules of order
  • dealing with difficult situations while online.

Saturday, June 12 | 3:45 PM ET

On-line social part two
Join in for the second on-line social, where you can move among three rooms: a party room with a DJ, trivia room or chill lounge!

Sunday, June 13 | 1:00 PM ET

Ontario Members Meeting
If you’re from Ontario, join us for our first meeting under the new governance changes. Hear about our work for Ontario co-ops, learn the latest on the End of Mortgage campaign, and help us celebrate the hard work of our Ontario Council members through the years. This meeting takes place before the AGM.

Sunday, June 13 | 2:00 PM ET

Annual General Meeting (waiting room opens at 1:30 p.m.)

The virtual AGM is your chance to help guide the direction of Canada’s co-op housing movement. This year’s meeting is extremely important as members elect an entirely new board to govern CHF Canada.

We’ll be opening up the virtual AGM waiting room ‘doors’ at 1:30 p.m. Sign on early to ensure you’re all set for the AGM, answer some fun poll questions and celebrate award winners.


Sponsored by:

What’s New?

The 2021 Co-operative Management Conference (CMC) will be held virtually over a single day, Friday, June 11, 2021.

Six workshops will be offered:

  • 3 from 11:00 a.m. to 12:30 p.m. EDT
  • 3 from 2:00 p.m. to 3:30 p.m. EDT
  • 1 IHM elective course will start Monday, June 8.

You will be invited to participate in a networking lunch from 12:30 p.m. to 1:30 p.m. EDT that will include a guest speaker.

The closing plenary will be held at 4:00 p.m. EDT, with a reports presentation, reference group election and virtual reception with a few surprises!

Institute of Housing Management (IHM)

The Institute of Housing Management offers an accreditation program for property managers and allows co-op managers to get a head start on property management training. The IHM program includes five compulsory courses and one elective course. The compulsory courses are:

  • Property and Building Administration
  • Building Maintenance for Property Managers
  • Strategic and Financial Planning for Property Managers
  • Human Relations for Property Managers
  • Tenancy Law in Ontario

IHM Elective Courses

For the sixth time we will also present one IHM elective course: The COVID-19 Challenge.

This course provides a half-credit towards your IHM accreditation. This course has a maximum of 30 spots and requires a minimum of 15 students to run. Registration will close on May 28. The cost to attend the course is $200, plus HST. See the program schedule above.

Staff and Managers Networking Lunch

Friday, June 11, 2021, 12:30 p.m.–1:30 p.m. EDT

All CMC participants are welcome to attend the networking lunch. This is an opportunity to receive updates on important issues for co-op managers and staff.

Guest speaker Erin Hancock will present Inspiring Stories from Co-ops During the Pandemic.  

Co-op Managers and Staff Plenary & Reception

Friday, June 11, 2021,4:00 p.m.–5:30 p.m. EDT

During the plenary, participants will elect three representatives to the Co-op Managers Reference Group – two representatives for a two-year term and one for a one-year term.

Important reports will be presented to co-op managers. One report from the reference group will pertain to the management scholarship and another will highlight the different events hosted by CHF Canada since the 2019 CMC.

The reception is an opportunity to socialize with colleagues and share a virtual cocktail and musical performance.

Sponsored by:

Workshop Registration

Registration for the Co-operative Management Conference and its workshops must be completed online.

Remember, there is a CMC registration fee to attend these workshops. The fee for the first two participants from your co-op is $200 each. Subsequent participants can register for $100 each.

CMC and MEF sessions will be recorded. As a CMC participant, you will have access to all of these recordings.

Selecting Workshops

When you are selecting workshops online, make sure you choose workshops to fill all time slots. If a workshop is full, the system will let you know and you will have the opportunity to select an alternative session.

Register Now

Register

Event Information

Date:
June 10-13, 2021
Time:
You can find the full conference schedule in the About tab
Deadline:
Deadline to register for the Virtual Annual Meeting is Wednesday,
June 9, at 5:00 PM EDT
Location:
Online
(Participant instructions and meeting link to be provided by email prior to the meeting)

For More Information

Questions?
Please contact Marie Marin,
CHF Canada Annual Meeting Registrar:
marie@yesweplan.ca
1-855-867-6601