Contacts and FAQ
Contact Information
Registration Inquiries andPresenter Information
regAFHTO@mosaicevents.ca
1-888-245-4634 (Canada and US only)
Registration Management provided by Mosaic Event & Travel Management
P: 587-327-0225 | mosaicplanning.ca
Program and General Conference Inquiries
conference@afhto.ca
647-234-8605 x1205
www.afhto.ca/conference
Frequently Asked Questions
How do I book a hotel room for the conference?
A block of rooms has been set aside, at a discounted group rate, at the Westin Harbour Castle: visit the Hotel and Travel page for complete details.
How do I get to the conference?
The 2024 conference will take place at the Westin Harbour Castle in Toronto (1 Harbour Square, Toronto, Ontario): visit the Hotel and Travel page for complete details.
What are the conference registration fees?
Visit the Registration Fees page for complete details.
How do I pay for the conference?
To complete a registration, payment by credit card (Visa or MasterCard) is required: visit the Payment Information page for complete details.
Credit card statements will reflect the registration management provider: Mosaic Event & Travel Management
How can I access the AFHTO membership discount?
AFHTO Members are eligible for the AFHTO membership rate. A code (sent by email to all members who have paid 2024-2025 membership fees in full) will be required to receive the membership rate. If you do not know your organization’s access code, please contact your administrator or regAFHTO@mosaicevents.ca.
I’m not an AFHTO member; can I still come to the conference?
Yes, non-members can register and will pay the non-member registration fee as listed on the Registration Fees page. Visit the Registration Instructions page for complete details.
Can I register more than one person at the same time?
Yes, you can register multiple people as a group, for a single invoice and payment (receipt). If members of the group are paying individually (for example, with different credit cards) and require separate invoices or receipts, you must create separate registrations for each. Student registrations cannot be processed as part of a group invoice. Visit the Registration Instructions page for complete details.
What is included in virtual registration?
Virtual attendees will have access to live stream of the opening plenary and Bright Lights Awards Ceremony, sponsored by Boehringer Ingelheim, and/or closing plenary session (according to their registration selection). Attendees will also have access to select concurrent sessions and on-demand content.
Note: not all concurrent sessions will be streamed and available to virtual attendees.
Virtual registration closes Friday, October 18 at 12:00pm.
Do I have to choose concurrent sessions when I register?
Session selection is part of the registration form. Sessions will fill up, so we encourage you to make your selections at the time of registration, but this does not need to be completed during the initial registration process. You may return at any time to choose/edit session selections by clicking the link in the confirmation email. Visit the Registration Instructions page for complete information.
Don't delay too long or sessions may fill and be sure to select your concurrent sessions by October 2 to ensure your agenda is included in your registration kit.
Will concurrent sessions be live streamed for virtual attendees?
Only select concurrent sessions will be live streamed. Virtual attendees will have access to live stream of the opening plenary and the Bright Lights Awards Ceremony, sponsored by Boehringer Ingelheim, and/or the closing plenary session (according to their registration selection). Attendees will also have access to select concurrent sessions and on-demand content.
Note: not all concurrent sessions will be streamed and available to virtual attendees.
How do I access the live stream of virtual sessions?
Links to access virtual sessions will be sent to confirmed and paid virtual registrants 24-48 hours prior to the conference. If you do not receive an email with links and instructions on how to access virtual sessions by 12:00 pm on October 23, please contact info@afhto.ca before the event begins on October 24.
How do I confirm that I am registered for the conference?
If you’ve received a confirmation e-mail from AFHTO 2024 Conference - Registration Management then you are registered for the conference. Upon completion of registration, an email will be sent to the address(es) entered on the registration form to confirm the registration. Invoices/receipts are available within the email.
If you require the confirmation email to be resent or cannot find the invoice/receipt online, contact regAFHTO@mosaicevents.ca or 1-888-245-4634 for assistance.
Visit the Registration Instructions page for complete information.
How do I get an invoice or receipt?
Upon completion of registration, an email will be sent to the address(es) entered on the registration form to confirm the registration. Invoices/receipts are available within the email. If you require the confirmation email to be resent or cannot find the invoice/receipt online, contact regAFHTO@mosaicevents.ca or 1-888-245-4634 for assistance.
Visit the Payment Information page for complete information.
How do I make a change to my registration?
You can make changes to your registration online, using the link provided in your confirmation email. Visit the Changes and Cancellations page for complete details.
How do I cancel my registration?
All cancellation requests must be made in writing by e-mail to regAFHTO@mosaicevents.ca
Cancellation fees apply - visit the Changes and Cancellations page for complete details.
I'm unable to attend; what is the refund policy?
All cancellation requests must be made in writing by e-mail to regAFHTO@mosaicevents.ca
Cancellation fees apply - visit the Changes and Cancellations page for complete details. Refunds will not be issued after October 2, 2024.
I’ve missed the cancellation deadline; can I send someone else in my place?
Registrations are fully transferable to another person. To substitute an attendee and change the name on a registration, click on the link in the confirmation email or send a written request to regAFHTO@mosaicevents.ca. Visit the Changes and Cancellations page for complete details.
Neither AFHTO nor Mosaic Event & Travel Management will transfer any fee or payment balances. It is up to the delegate and their replacement to manage any transfer payments between each other.
I'm no longer able to attend; can I send someone in my place?
Registrations are fully transferable to another person. To substitute an attendee and change the name on a registration, click on the link in the confirmation email or send a written request to regAFHTO@mosaicevents.ca. Visit the Changes and Cancellations page for complete details.
Neither AFHTO nor Mosaic Event & Travel Management will transfer any fee or payment balances. It is up to the delegate and their replacement to manage any transfer payments between each other.
Can I change my selections for the concurrent sessions?
Session selection is part of the registration form. Sessions will fill up, so we encourage you to make your selections at the time of registration, but this does not need to be completed during the initial registration process. You may return at any time to choose/edit session selections by clicking the link in the confirmation email. Visit the Registration Instructions page for complete information.
My registration timed out; do I have to start over?
If you started but did not complete a registration, you will receive an email (provided that you entered an email address into the form) with a link to access the incomplete record. To have the email resent, contact regAFHTO@mosaicevents.ca for assistance.
Is there a special conference rate for speakers?
Speakers: A $65 discount for in-person registration is provided to a maximum of 2 presenters per concurrent session. Unfortunately, there is no discounted rate for poster presenters.
Volunteers: All concurrent session working group members, registration desk volunteers and awards review committee are also eligible for a $65 discount.
Visit the Registration Instructions page for complete details.
Is there a special conference rate for students?
A limited number of student registrations are available at a subsidized rate. Once these are filled, you can request to be added to a waitlist by contacting regAFHTO@mosaicevents.ca.
Students will be required to show student ID.
Visit the Registration Fees page for complete details.
Does everyone working at my booth require a registration?
AFHTO’s policy is that all who attend the AFHTO conference, including speakers and those participating in exhibitor tables, must register for the conference at the appropriate rate. A full non-member registration will be required for access to sessions or Booth Staff Passes can be purchased at a reduced rate, with reduced access. Visit the Registration Fees page for complete details.
Is this an education accredited conference?
This program is accredited by the Canadian College of Health Leaders for MOC II credits. Additional accreditation will be sought for this program. Further details will be announced closer to the conference. Details will be added to the Program and Agenda page when available.
Is there a special conference rate for patients?
Registrations for patients with our member teams are available at a subsidized rate. For information on discounted pricing please contact conference@afhto.ca.
AFHTO 2024 Conference
October 24-25, 2024
Westin Harbour Castle, Toronto ON
regAFHTO@mosaicevents.ca
1-888-245-4634 (Canada and US)
Conference Website