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Remo Virtual Conference Platform

Before the Conference

For the best virtual conference experience, watch a brief pre-recorded tutorial video of the platform, here. Review the Remo guide for attendees, here.

Before you begin, please test your microphone and camera here, https://geartest.remo.co/. This will allow you to diagnose if there is a problem and where it is (e.g. internet, firewall, operating system, browser, webcam, microphone, speakers).

Keep these things in mind before you join the conference:

On event day, login with the email address from your online registration. If you attempt to join with a different email address, Remo will not recognize you and you will not be able to join the event. You will not be able to join Remo with the same email address on multiple devices

  • Arrive early, by 9:00 am, before the sessions begin in case you need assistance or have questions.
  • Chrome is the best browser to join Remo. Explorer should be avoided.
  • VPN can cause problems, so it is best to turn off your VPN and join directly via a Chrome browser
  • Join from a device that has a camera and microphone
  • Tablets are not supported and laptops and desktops work best
  • Use headphones with a microphone to avoid echo which can be very distracting for others
  • When you join for the first time, you will be asked to set up your account. This takes a couple of minutes and is a one-time requirement

Remo Troubleshooting & FAQs

Below are some frequent questions we receive while using Remo and how you can fix any technical issues you may be experiencing. If you are in a live event, look for a staff member to help you by searching "Tech Support" in the chat or in the participants tab. This will be a quicker way to get assistance than clicking the "Need Help" button at the bottom left to the live Remo event.

As a first step, always try refreshing the page (CTRL + SHIFT + R or CMD + SHIFT + R). If you are having troubles on a mobile device, please use a computer.

Double click on a table to join it. There is a maximum of 8 people per table.
In the chat function (at the bottom of your screen during conversation mode and to the right of the presentations in presentation mode), use the search bar to search their name. You can then chat and ask where they are within the event.
You can also select ‘Tile View‘at the very left of your controls at the bottom of the screen to make all the tiles large. Within a tile, you can click the arrows in the upper right hand side to make it full screen. To get back to the view of the tables, click ‘Back to Floor‘.
Hover your mouse over the billboard to zoom in.
Use the virtual "elevator" panel to the left-hand side of your screen. As you move between buildings pay attention to which floor you are on.
Click anywhere on the screen that is not a table and drag the floorplan up until you can see it (see screen shot below).
At the bottom or sides of your screen you will see buttons that link to the other sessions happening in other buildings. Click those images to bring up a pop-up window and then click the green navigation button toward the bottom of the pop-up window to link to your session.
Your speaker login only works for the session that you are presenting in. All other sessions you will be able to access once the session goes live. You may see this error: Make sure that you are logging in with the email that the invite was sent to, and that you do not accidentally have a typo in the address. If you have created an account with the wrong email, or introduced a typo, you will need to log out of Remo to create a new account with the correct email. You can log out by clicking your initial or photo in the upper right corner of the screen and logging out. Another common issue is forgetting the password tied to the speaker email; just use the Remo prompts to reset your password.
  • A: Select ‘Share Screen‘ in your controls at the bottom of the screen. You then have three options:
    1. Share your entire screen: this is everything on your screen
    2. Share an application window: such as PowerPoint
      TIP: open your PowerPoint first before you share. If it does not appear in your application window, click on your PowerPoint again and go back to share your screen
    3. Share a tab: you can select a specific tab within your browser
Select one of the 3 options, then click on the image that you want to share. Once you do, ‘Share‘ at the bottom right will turn blue and you can click on it. Your screen will be shared. To stop, select ‘Stop Sharing‘ at the bottom of your screen.
There will be another tile with your name on it that is showing your screen. If you have your camera on and you are sharing your screen, there will be two tiles with your name on it.

Trouble Shooting

Download a one-page troubleshooting tips page, here.

My screen is blank, and nothing is happening.

Refresh your browser (CTRL + SHIFT + R or CMD + SHIFT + R)

What Computer Devices and Browsers are Supported on Remo Conference?

  • Mac 10.13+: Chrome (77+) or Firefox (76+)
  • Mac 10.14.4: Safari (12.1+, no screen sharing; 13+ has full compatibility) or Chrome (77+) or Firefox (76+)
  • Windows 10: Chrome (77+) or Firefox (76+)

What Mobile Devices and Browsers are Supported on Remo Conference?

  • iOS Mobile Web (beta) 12.4.1: Safari (12.1+)
  • Android Mobile Web (beta) 7+: Chrome (77+)
  • We highly recommend you use Remo on a computer.

My camera or microphone is not working.

  • Solution 1: Try refreshing your browser (CTRL + SHIFT + R or CMD + SHIFT + R)
  • Solution 2: Check to make sure you are using a compatible device and browser. The list of compatible devices and browsers can be found here.
  • Solution 3: Allow your browser to access your computer’s microphone and camera. It should automatically pop up in your browser the first time you join. If it did not or you selected the wrong option, you can click on the lock or video icon in the URL bar to adjust the settings.

For Windows 10 Users: If the above solutions do not fix your problem, you will need to allow applications access to your computer’s microphone and camera.

  • Click on the Microsoft icon and click the Settings icon.
  • Select ‘Privacy‘ and then search for ‘Camera‘
  • Scroll down and look for the section ‘Allow access to the camera on this device‘ and click the ‘Change‘ button under ‘Camera Access for this device is on‘ (if it is already on, turn it off and then turn it back on)
  • And make sure the toggle option for ‘Allow apps to access your camera‘ is also turned on
  • Finally, in the app list, make sure to turn on Camera access for the browser you are using
  • To allow microphone permissions, go back to the Settings page and select ‘Privacy’ and then click ‘Microphone’
  • Under ‘Allow access to the microphone on this device’ and click the ‘Change’ button under ‘Microphone access for this device is on’ (if it is already on, turn it off and then turn it back on)
  • Make sure the toggle option for ‘Allow apps to access your microphone’ is turned on
  • Finally, in the app list, make sure to turn on microphone access for the browser you’re using

Screen sharing is blocked in Safari

You must enable screen sharing for remo.co specifically, so make sure you are on the Remo Conference website first.

  • Click on ‘Safari’ and click ‘Settings for This Website’
  • Check that the Screen Sharing field is not set on Deny. Set it on either Ask or Allow (set it on ‘Allow‘ if you don’t want to be reminded each time you turn on screen sharing)
  • Refresh your browser. The next time you try to screen share, Safari will display a window asking you to allow screen sharing

Screen sharing is blocked in Firefox

  • Click on the ‘Permissions’ icon next to your URL bar
  • Under permission, make sure that ‘Share the screen’ is not blocked
  • Once you allow permissions, please refresh your browser. You should be able to share your screen afterwards

Computer crashed after turning on screen sharing on Windows 10

On Windows 10, Chrome freezes when screen sharing a high-resolution display. This issue is caused by a bug in Chrome. Try using Firefox instead.

If you wish to still use Chrome, the issue may go away if the ‘hardware acceleration settings’ in Chrome is disabled. To disable this:
  • Go to ‘Settings’ in your browser
  • Type ‘Hardware Acceleration’ in the search box
  • Click on the toggle button next to ‘Use Hardware Acceleration when available’ if it is currently on, make sure the button is greyed out

More resources are available on the Remo.co website, here.