Jill joined Toronto Community Housing in January 2020 on assignment from the City of Toronto, where she was Director, Strategic Policy and Planning. During her time at the City Jill has had responsibility for several business transformation programs, including the corporate customer service centre of excellence. Previous to the City, Jill worked in both the private and public sectors holding senior executive positions in the communications and energy sectors. Throughout her career Jill has leveraged her expertise in business transformation and strategy development, as well as customer service to drive a culture of continuous improvement. As Interim General Manager of the Seniors Housing Unit, Jill has been working with the staff in the seniors housing unit, the City and other stakeholders to design and implement an integrated service model for seniors living in Toronto Community Housing. She has also been working with the City to prepare for the creation of a new agency for the Seniors Housing Unit, as a standalone City services corporation.