Andrea Austen is the Manager of Seniors Services at the City of Toronto, a role that was established by City Council in 2018 to better integrate City services for seniors including the 83 Toronto Community Housing (TCHC) seniors buildings. Andrea has been leading Toronto's age-inclusive work since 2011. She works shoulder-to-shoulder with City and Agency staff as well as seniors, caregivers, community organizations, equity groups, hospitals, long-term care homes, businesses and provincial and federal partners to improve the wellbeing of seniors across Toronto. Andrea has driven the successful development, implementation and evaluation of the Toronto Seniors Strategy Versions 1.0 and 2.0, and has a deep understanding of the needs of seniors across the health, social service, community and municipal service systems. More recently, Andrea lead the development of the Accountability Framework (approved by City Council in October 2020), to oversee and evaluate a new model of integrating housing and health services for seniors in TCHC's seniors designated buildings.