Changes and Cancellations
How do I make a change to my registration?
Registration details can be changed online. Click the link in the confirmation email or return to the registration form and click on the ‘modify existing registration’ button. Use the email address on the registration and the confirmation number in the confirmation email to enter the registration. If you require the confirmation email to be resent or require assistance updating your registration, contact regAFHTO@mosaicevents.ca or 1-888-245-4634.
Do I have to choose sessions when I register?
Because the AFHTO 2021 conference is virtual we no longer need to consider room capacity, as we would for an in-person event. If you have registered for the relevant day, you’re welcome to attend any session taking place.
Cancellation Policy
With the nature of a virtual event, attendees can participate from anywhere around the world and sessions will be recorded and available for on-demand viewing after the event. Registrations are also transferrable to another individual. Therefore, no refunds for cancelled registrations will be offered.
To change the name on a registration, click on the link in the confirmation email or send a written request to regAFHTO@mosaicevents.ca
To cancel your registration, please submit a written request to regAFHTO@mosaicevents.ca.