Contacts and FAQ
Contact Information
Registration Inquiries
regAFHTO@mosaicevents.ca
1-888-495-6066 (Canada and US only)
Registration Management provided by Mosaic Event & Travel Management
P: 587-327-0225 | F: 403-202-5501 | mosaicplanning.ca
Program and General Conference Inquiries; Presenter Information
info@afhto.ca
647-234-8605 x1200
www.afhto.ca/conference
Frequently Asked Questions
How do I access the virtual conference?
The 2021 conference will take place online, through the PheedLoop platform. A unique access link or login credentials will be sent closer to the event date. visit the Going Virtual page for complete details.
What are the conference registration fees?
Visit the Registration Fees page for complete details.
How do I pay for the conference?
We accept payment by cheque, email money transfer, or credit card (Visa or MasterCard): visit the Payment Information page for complete details.
- Payment in full is required prior to the conference.
- Payment for early registrations must be received on or before the deadline (October 20, 2020). Registrations unpaid by that date will be adjusted to reflect full registration prices.
Credit card statements will reflect the registration management provider: Mosaic Event & Travel Management
How can I access the AFHTO membership discount?
AFHTO Members are eligible for the AFHTO membership rate. A code (sent by email to all members who have paid 2021-2022 membership fees in full) will be required to receive the membership rate. If you do not know your organization’s access code, please contact your administrator or regAFHTO@mosaicevents.ca.
I’m not an AFHTO member; can I still attend the conference?
Yes, non-members can register and will pay the non-member registration fee as listed on the Registration Fees page. Visit the Registration Instructions page for complete details.
Can I register more than one person at the same time?
Yes, you can register multiple people as a group, for a single invoice and payment (receipt). If members of the group are paying individually (for example, with different credit cards) and require separate invoices or receipts, you must create separate registrations for each. Student registrations cannot be processed as part of a group invoice. Visit the Registration Instructions page for complete details.
How do I confirm that I am registered for the conference?
If you’ve received a confirmation e-mail from AFHTO 2021 Conference - Registration Management, and have paid in full, then you are registered for the conference. Upon completion of registration, an email will be sent to the address(es) entered on the registration form to confirm the registration. Invoices/receipts are available within the email.
If you require the confirmation email to be resent or cannot find the invoice/receipt, contact regAFHTO@mosaicevents.ca or 1-888-245-4634 for assistance.
Visit the Registration Instructions page for complete information.
How do I get an invoice or receipt?
Upon completion of registration, an email will be sent to the address(es) entered on the registration form to confirm the registration. Invoices/receipts are available within the email. If you require the confirmation email to be resent or cannot find the invoice/receipt online, contact regAFHTO@mosaicevents.ca or 1-888-245-4634 for assistance.
Visit the Payment Information page for complete information.
How do I make a change to my registration?
You can make changes to your registration online, using the link provided in your confirmation email. Visit the Changes and Cancellations page for complete details.
How do I cancel my registration?
Registrations are non-refundable but can be transferred to another name. Visit the Changes and Cancellations page for complete details.
I'm unable to attend; what is the refund policy?
Registrations are non-refundable but can be transferred to another name.Visit theChanges and Cancellations pagefor complete details.
I’ve missed the cancellation deadline; can I send someone else in my place?
Registrations are fully transferable to another person. To substitute an attendee and change the name on a registration, click on the link in the confirmation email or send a written request to regAFHTO@mosaicevents.ca. Visit the Changes and Cancellations page for complete details.
Neither AFHTO nor Mosaic Event & Travel Management will transfer any fee or payment balances. It is up to the delegate and their replacement to manage any transfer payments between each other.
I'm no longer able to attend; can I send someone in my place?
Registrations are fully transferable to another person. To substitute an attendee and change the name on a registration, click on the link in the confirmation email or send a written request to regAFHTO@mosaicevents.ca. Visit the Changes and Cancellations page for complete details.
Neither AFHTO nor Mosaic Event & Travel Management will transfer any fee or payment balances. It is up to the delegate and their replacement to manage any transfer payments between each other.
My registration timed out; do I have to start over?
If you started but did not complete a registration, you will receive an email (provided that you entered an email address into the form) with a link to access the incomplete record. To have the email resent, contact regAFHTO@mosaicevents.ca for assistance.
Is there a special conference rate for presenters?
For each approved poster, a presenter will be granted a $10 discount off the conference registration fee.
Volunteers: All working group members, 'onsite' volunteers, and awards review committee are also eligible for a $10 discount.
Visit the Registration Instructions page for complete details.
Is there a special conference rate for students?
A limited number of student registrations are available at a subsidized rate. Once these are filled, you can request to be added to a waitlist by contacting regAFHTO@mosaicevents.ca.
Students may be required to present a student ID.
Visit the Registration Fees page for complete details.
Do those managing my virtual display space require a registration?
AFHTO’s policy is that all who attend the AFHTO conference, including speakers and those managing virtual display spaces, must register for the conference at the appropriate rate. A unique log-in will be required for each person attending the virtual event and a registration form must be completed to create the log-in credentials.
Visit the Registration Fees page for complete details.
Is this an education accredited conference?
Accreditation will not be sought for the virtual conference.
Is there a special conference rate for patients?
Patient registrations are available at a subsidized rate. For information on discounted pricing please contact info@afhto.ca.
Can I attend the AGM and/or Fireside Chat on October 26 only?
Members who wish to attend only the Member-Only Programming on October 26 (AGM and Fireside Chat) can register for October 26 only. There is a charge to attend, to cover costs. Visit the Registration Fees page for complete details.